Chat Health: School Nurse Texting Service, Hertfordshire

  • Ongoing
  • Free
  • Herts
HealthLearning & CareersAdvice & Information

The Chat Health texting service is for young people aged 11 - 19 in Hertfordshire. A school health nurse answers text on a dedicated number 07480 635050 during school hours - Monday to Friday, 9am to 4pm. All you need is your mobile phone.

If you're aged 11 - 19 and living in Herts, you can access support with our Chat Health texting service.

A school health nurse is on hand to respond to texts on our dedicated number - 07480 635050. The service is open Monday to Friday, 9am to 4pm.

You can text in about all kinds of issues and concerns, from mental health to bullying, or just to seek advice about other services you need to access. All texts are completely confidential. We don't inform your parents, teachers, or anyone else if you contact us. We might inform someone if we're concerned for your safety, but we'll text you about this first. All our healthcare staff follow these confidentiality rules.

We'll aim to reply to you within one working day and you'll get a bounce-back text to confirm we've received your message. Texts won't be seen outside of the working hours.

If you need help before you hear back from us please contact your doctor or a member of your school.

Our number doesn't receive voice mails or picture texts. You can text STOP at any time to stop receiving replies if you don't want to receive any more help from the school nurse. Messages are charged at your usual network rate.


Venue: This is a text based service, the postcode is for reference only, Herts SG12 7EF

Age Range: 11 - 19

Cost: Free

Timing and Repeats:
Monday - Friday, 9am - 4pm. This service also runs during school holidays.

Booking Info: Drop-in / no booking needed

PDF: Text service poster

Organisation: Hertfordshire Community NHS Trust, tel: 07480 635050, email:

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